Frequently Asked Questions

When issues with your home's plumbing arise, it is critical to have a plumbing and heating service that you can count on and trust. If you ever have a problem with your plumbing, sewer system, or heating systems, Ballard Plumbing & Heating is here to offer immediate assistance. We are the right plumbing service to call for residential emergencies or for general maintenance. At Ballard Plumbing & Heating, we provide many services, and please click on the links below to find out more information regarding each individual issue that we address. Also, if you suspect that you may have a broken water line outside of your house, we can tell you what you need to look for, and how to remedy the problem.

I think I have a broken water line outside the house. How can I be sure?

You may have a broken water line in you notice puddles of standing water in or around your yard or if you hear running water when there should be no water running. If you have an unusually high water bill for no understandable reason, you may have a broken pipe outside.

How can you route new sewer lines without ruining my yard and landscaping?

There are methods that can be used to replace sewer pipes with minimal digging and damage to the outside of your home. Our experienced professionals are trained in Line Location and Trenchless Piping technology to best assist you with this type of plumbing installation.

What if I need help at my house immediately?

We understand that plumbing problems do not occur only between 9 and 5. To help serve you better, we have a service hot line specifically used for emergency calls. You can call us 24 hours a day, seven days a week, and we can help you diagnose and solve your plumbing problem the same day.

Why do I have low water pressure? Is there anything I can do about it?

Low water pressure can happen for several reasons. It is possible that your shut off valve is partially closed or malfunctioning; You may have a crimped water line; If your pipes are older, you may have deposits gathered in them. However, ask you neighbors how their water pressure is. If they say theirs is fine, there is likely a problem somewhere between the your home and your water meter. Our qualified plumbers would be able to help you diagnose and solve your low pressure problem.

There is a disgusting smell in our house. Is it from the sewer?

There is a curved pipe in some homes called a “dry p-trap.” It is filled with water in order to cover and reduced sewer gas. If the water in the dry p-trap evaporates, possibly due to unused showers or the like, you will get those sewer gases coming into your home. This is the most common cause. However, if there are no such drains in your home, it’s time to to give one of out experienced technicians a call.

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Ballard Plumbing & Heating


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